Can you provide an explanation of the chargeback process?

  1. The buyer initiates a chargeback.
  2. PayCEC is notified of the chargeback.
  3. The bank deducts the chargeback amount from PayCEC, which temporarily holds the funds in the seller’s PayCEC account.
  4. PayCEC promptly notifies the seller via email.
  5. The seller responds by submitting proof of purchase to dispute the chargeback.
  6. PayCEC disputes the chargeback and awaits a resolution from the credit card company.
  7. If the investigation is resolved in favor of the seller, PayCEC is reimbursed and releases the funds previously held in the seller’s PayCEC account.

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